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Contact our friendly design team on 01924 482889

Delivery & Returns Information

DELIVERY

A delivery charge of £120 is made for our white glove installation service for deliveries made in mainland UK and Northern Ireland, Monday to Saturday. 

If you live in any of these post code areas please call before purchasing: KW, IV, AB, PH, TQ, DD, PA, DT, SA, EX, LD, TR, PL, LL, DG, BH, NR, CT. 

Most furniture and large items are delivered by our two-man, white glove furniture delivery service.

Typical delivery time scales for Items not held in stock are indicated on the relevant product page. We will advise you of the expected delivery date by telephone and/or email.

We deliver Monday to Friday. We will advise you whether to expect delivery in the morning or afternoon and the delivery driver will contact you on the day of delivery, approximately 1 hour before they expect to arrive.

If you have agreed a particular delivery time, but are then out when our driver(s) arrive, we can rearrange delivery, but an additional delivery charge will apply.

Our Home Delivery team will deliver to the room of your choice, subject to accessibility (up to second floor), remove all packaging – unless instructed otherwise – and, if necessary, assemble the item to allow you to inspect the item.

If you are satisfied, you will be asked to sign our Proof of Delivery note, to accept the goods. If someone else is accepting delivery on your behalf, please ensure they are aware of the product details and your criteria for acceptance.

On rare occasions, circumstances beyond our control can delay delivery. If this happens, we will keep you informed, but we cannot accept liability for any loss or inconvenience that may result from the delay.

Please note, if your orders cannot be delivered due to access restrictions, you remain liable for 50% of the order value and the full delivery charge.

DELIVERY ACCESS

Please note, you are responsible for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery.

You are also obliged to provide any required parking permits in advance of delivery. The delivery charge does not include any costs resulting from the removal of fixtures, including windows and doorways, or specialist lifting equipment.

If our delivery team consider access unsafe, we will be unable to deliver your goods until safe access is provided.

Please note, if your orders cannot be delivered due to access restrictions, you remain liable for 50% of the order value and the full delivery charge.

If you have any concerns about access via restricted spaces, such as doorways, stairs, lifts or hallways, we strongly advise that you contact customer services prior to purchase. In some circumstances our delivery team will inspect the delivery address to confirm whether delivery will be possible.

Please contact us for further information.

RETURNS

Goods that have been made to order in a specific finish or upholstery colour as per the customer’s specifications cannot be returned. This is in accordance with clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013. If your order is received damaged or defective we will endeavour to repair or a replacement will be manufactured and delivered as soon as possible.

PLEASE ONLY PLACE YOUR ORDER IF YOU ARE SURE THAT THE ITEM AND FINISH IS RIGHT FOR YOUR NEEDS AS YOU WILL NOT BE ABLE TO CHANGE THE ORDER AFTER THE ITEM HAS BEEN ENTERED INTO PRODUCTION OR BECAUSE IT IS DIFFERENT TO WHAT YOU EXPECTED FOLLOWING DELIVERY, UNLESS OF COURSE WE HAVE NOT SUPPLIED THE CORRECT ITEM OR SPECIFICATION AS PER THE ORDER CONFIRMATION. ALSO, IT IS IMPERATIVE FOR YOU TO CHECK ACCESS INTO YOUR PROPERTY AS DELIVERY WILL BE ACTIONED ON THE BASIS THAT YOU HAVE CHECKED THE DIMENSIONS OF THE ITEM YOU WISH TO ORDER AND THAT IT FITS THROUGH ALL DOORWAYS, STAIRWELLS AND WITHIN THE AREA OF INTENDED USE. DESIGN QUARTER IS NOT RESPONSIBLE FOR THIS STIPULATION WITHIN YOUR ORDER PROCESS.

If you would like to return a stock item where no finish options have been specified by you, please contact us within 48 hours of receiving your order. You may return or exchange goods within seven working days of delivery however Design Quarter is not responsible for any item that is not returned in the manner set forth below.

The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Goods can be returned to our warehouse or, if required, we can arrange for the unwanted product to be collected at your cost. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer’s responsibility to insure the goods for transit.

Where items are large or fragile (as determined by Design Quarter) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of this service onto the Customer. This transportation charge will be charged each time the customer accepts a returns collection date but then subsequently fails to meet it.

The value of all accurately returned, unwanted products will be credited to the original purchaser’s credit or debit card minus any relevant collection charges. The same procedure and guidelines should be followed if you would like to exchange your order but, again, collection and re-delivery charges will apply if required and any necessary revised payments processed.

In the event of your order being received in a faulty or damaged condition, please notify us as soon as possible after you have received your goods as no claim for a replacement for damaged or missing goods can be made after three days; the manufacturer’s standard warranty on faulty goods remains valid beyond this period. Any claims regarding damaged/defective items must be made initially by calling the showroom on 01924 482889 and then followed up by a written claim via email to customerservice@dqredbrick.co.uk.